Augsburg Haus
Bavarian Eatery
1944 Walton Way
Augusta, GA 30904
David
“If quality scored points this place may have scored a one. The food was unimpressive and the service was actually bordering on obscenely rude. While they oiled the plates high that did not hide the lack of flavor. The only bright spot on the menu was the soup, a slow cooked braised beef concoction. I will not be going back and would not send anyone else no matter how much I was looking to ruin their day. Some people should just not be in the hospitality business.”
Tasha
“A very bad experience. The restaurant was cute, but the service was very bad. The food was pretty good but the service was bad. I called earlier that day and reserved a table for a large group, so when we got to the restaurant they had a table set for about 15. At first the service for us was great; everyone was nice and the atmosphere was really nice. The entire group was not able to come so it was about 7 of us there, so everyone ordered their food and we began sampling each others plates. When someone from the back (not our waitress) came and asked us if we could move to another table because another large group was coming, we nicely agreed to move over to another table. Well you would think they would have offered to help us move our plates and drinks-they did not! The other party was very apologetic; they seemed more embarrassed about it than the staff. So once we moved a man walked over (I later learned was the owner of the restaurant) and was very rude. At first he seemed to be nice stating that he was sorry about what happened and then turned very sour after we began to ask several questions. Someone asked why didn't anyone help us move-he said that no one asked. Excuse me! So we finished our meals our waitress barely coming over to check on us. She brought our check over and said she would be back. Someone not our witness once again brought our checks and cards back to the table and handed all of them to me and walked off. I have never in my entire life experienced anything like that before and I want to put word out about it. The food was pretty good but it's hard to eat and enjoy your dinner with a sour taste in your mouth from bad treatment and service.”
Bavarian Eatery
1944 Walton Way
Augusta, GA 30904
David
“If quality scored points this place may have scored a one. The food was unimpressive and the service was actually bordering on obscenely rude. While they oiled the plates high that did not hide the lack of flavor. The only bright spot on the menu was the soup, a slow cooked braised beef concoction. I will not be going back and would not send anyone else no matter how much I was looking to ruin their day. Some people should just not be in the hospitality business.”
Tasha
“A very bad experience. The restaurant was cute, but the service was very bad. The food was pretty good but the service was bad. I called earlier that day and reserved a table for a large group, so when we got to the restaurant they had a table set for about 15. At first the service for us was great; everyone was nice and the atmosphere was really nice. The entire group was not able to come so it was about 7 of us there, so everyone ordered their food and we began sampling each others plates. When someone from the back (not our waitress) came and asked us if we could move to another table because another large group was coming, we nicely agreed to move over to another table. Well you would think they would have offered to help us move our plates and drinks-they did not! The other party was very apologetic; they seemed more embarrassed about it than the staff. So once we moved a man walked over (I later learned was the owner of the restaurant) and was very rude. At first he seemed to be nice stating that he was sorry about what happened and then turned very sour after we began to ask several questions. Someone asked why didn't anyone help us move-he said that no one asked. Excuse me! So we finished our meals our waitress barely coming over to check on us. She brought our check over and said she would be back. Someone not our witness once again brought our checks and cards back to the table and handed all of them to me and walked off. I have never in my entire life experienced anything like that before and I want to put word out about it. The food was pretty good but it's hard to eat and enjoy your dinner with a sour taste in your mouth from bad treatment and service.”
I absolutely love this restaurant but to be honest I can see the service snafus happening. Staff seems to get easily flustered when service gets hectic. That said I've never thought their food lacked flavor except for the cucumber salad which was obviously not left long enough for the dill flavor to come through because obviously they use dried dill. I can understand the criticisms but I still eat there whenever I'm in the area.
ReplyDelete